Your Alf account lives at the operator's own site, and only the operator can verify, restore or unblock it. This page explains how signing in works and where to go when it doesn't.
Signing in, step by step
- Go to the operator's own domain – type it into your browser or use a bookmark you saved earlier.
- Find the sign-in button and click it.
- Enter the email address you registered with and the password you chose at that time.
- Click to confirm and you're in.
No account yet? Registration happens at the operator's site as well.
What signing in looks like on a phone
Open the operator's site in your mobile browser – Safari, Chrome, Firefox or whatever you use. The account is the same one you created on desktop, and so is the password. Sign in the same way: tap the login button, enter your email and password, and you're through.
What to do when it fails
A handful of things stop a login from working:
- Wrong email or password. Check what you typed – spacing, caps lock, autofill mistakes. The password is case-sensitive.
- Verification pending. The operator may ask for documents before you can sign in for the first time or after certain activity. Check your inbox for instructions and upload what's been requested.
- Self-exclusion active. If you set a break or closed your account under responsible gambling tools, the block stays in place until the period ends. Contact the operator's support if you're not sure what's active.
- Browser session issue. Clear your cookies or try a private browsing window. Sometimes an old session gets in the way.
- Regional restriction. The operator does not accept players from certain countries. If you're in one of them, access won't be granted.
Forgotten passwords
Click the password reset link on the operator's sign-in page. You'll be asked for the email you registered with. The operator sends a reset link to that address – usually within a few minutes. Open the email, follow the link, and set a new password.
If you no longer have access to that email account, contact the operator's support directly. They'll ask for proof of identity before they help you regain access.
Why an account gets blocked
A few reasons turn access off:
| Cause | What happens |
|---|---|
| Verification deadline missed | The operator gives you 30 days to provide documents after a request is made. Miss it and withdrawals are frozen; sign-in may be restricted too. |
| Inactive account | After 180 days without activity, the operator may charge 5 EUR per month. The account stays open but access may be suspended if the balance runs out. |
| Self-exclusion | You asked for a break. The account is locked for the period you chose, and it cannot be shortened once set. |
| Breach of terms | If the operator believes the terms were broken, the account may be closed. Support will tell you why if this happens. |
Who to contact
Sign-in problems go to the operator, not to us. Alf's support channels are live chat (24/7) and email at [email protected]. Have your registration email ready, note when the problem started, and describe what you see on screen – exact error messages help.
The operator's financial department works 6 AM to 5 PM GMT, Monday to Friday. Questions about verification or withdrawal holds are handled during those hours.
Keeping access safe
Sign in only at the operator's own address – typed into your browser or reached through a bookmark you saved. Never follow a link in an email or a message claiming to be from the operator; those are how phishing works.
Use a password you don't use anywhere else. If one site is compromised, a unique password stops the damage spreading to your other accounts.
On a shared device – a library computer, a friend's phone – sign out when you're done. Leaving an account open on someone else's device is asking for trouble.
Gambling is entertainment for those aged 18+. If it ever stops feeling like that, free confidential support is available at BeGambleAware.org or through the National Gambling Helpline on 0808 8020 133, open 24/7. Self-exclusion across all UK-licensed sites is managed through GamStop.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.
Last updated: