Questions about our information? Contact the Alf editorial team at Alf through [email protected]. We handle questions about our reviews, comparisons, wording and the way we present the products and terms on this site.
Before you write to us
Start by checking whether your question concerns the information published here. We can help with facts included in our coverage, such as the available games and sports markets, the welcome offers, the VIP structure, verification requirements, withdrawal limits and the operator's responsible gambling features.
We cannot amend an account balance, reset a password, complete identity verification, approve a withdrawal or change a promotion. We also do not have access to player records or the operator's internal systems. For anything involving a live account, use the relevant support channel on the operator's own platform.
When you email us, it helps to include the page concerned and a clear description of what you would like clarified. Do not send passwords, payment details or identity documents by email. We aim to reply to editorial enquiries within 48 hours, although complex questions may take a little longer.
Questions about your Alf account
Account-related support belongs with the operator rather than this independent information portal. The operator offers live chat and email support, with live chat available 24/7. Use the support options displayed on its platform for registration, deposits, withdrawals, bonus questions, verification or technical problems.
Before contacting the operator, gather your account identifier and the date of the transaction or issue. Never share a full password or send card statements unless the operator's verified support process specifically requests them through an appropriate channel.
Why this distinction matters
We publish and explain information about Alf as an independent editorial service. We are not the operator and cannot enter into a customer relationship, honour a balance, approve a promotion or make decisions about an account. Keeping editorial enquiries separate from account support also means that we cannot accidentally interfere with a payment or verification request.
If you believe our information is inaccurate, send the page address and explain the point you believe needs correction. We will check it against the material available to us and update the page where appropriate.
Help with gambling concerns
Gambling should remain entertainment rather than a source of income or a way to solve financial problems. For confidential support, BeGambleAware.org offers guidance and self-assessment tools. The National Gambling Helpline is available free on 0808 8020 133, 24/7, while GamCare provides further support and information.
Players aged 18 and over (18+) can also use GamStop for self-exclusion across participating licensed sites. If a shared device may be used by someone under 18, parental-control software such as Net Nanny or Qustodio can add an extra layer of protection.
This contact page exists for information and marketing purposes only. We are not a casino operator, bookmaker or organiser of gambling, and access to this content is restricted to persons aged 18 and over (18+). Free, confidential support is available through BeGambleAware.org.
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